Degraded performance in background services

Incident Report for Trolley

Resolved

This incident has been resolved. All services are back online and functioning as expected. Thank you for your understanding.

Posted Jan 15, 2025 - 16:34 UTC

Monitoring

All services are now back online and fully operational across all components - API, Dashboard, Widget and Portal.

Posted Jan 15, 2025 - 16:31 UTC

Update

Experiencing outage across all instances. It impacts all services across API, Dashboard, Widget and Portal.

Posted Jan 15, 2025 - 15:47 UTC

Investigating

We are currently experiencing degraded performance across our platform. We are currently investigating the issue. Current impact is background processes affecting payment, tax and trust workflows.

Posted Jan 15, 2025 - 15:27 UTC

This incident affected: Trolley API, Trolley Dashboard, Trolley Widget, and Trolley Portal.