Update - PayPal has acknowledged the issue and has escalated it internally.

Our recommendation stands from before:
> We recommend merchants still seeing PayPal balance issues to confirm they have "Transaction Search" enabled with their API keys via PayPal's Live App Settings, as detailed here: https://support.trolley.com/s/article/How-to-enroll-in-PayPal-Payouts-API. That update may take a few hours to persist, but if you still see issues, please reach out to support@trolley.com.

Dec 28, 2023 - 21:53 UTC
Monitoring - We have seen the issue subside for a portion of our previously impacted merchants. We recommend merchants still seeing PayPal balance issues to confirm they have "Transaction Search" enabled with their API keys via PayPal's Live App Settings, as detailed here: https://support.trolley.com/s/article/How-to-enroll-in-PayPal-Payouts-API. That update may take a few hours to persist, but if you still see issues, please reach out to support@trolley.com.
Dec 22, 2023 - 22:05 UTC
Investigating - We are currently having issues fetching balances via the PayPal REST API. The error we're seeing is "Authorization failed due to insufficient permissions."

We've reached out to PayPal to get more information on why we're seeing this message and we'll update here when we have more details.

Balance fetching using the Mass Payments (NVP/SOAP) credentials is still functional.

Dec 21, 2023 - 22:54 UTC
Trolley API ? Operational
90 days ago
100.0 % uptime
Today
Trolley Dashboard Operational
90 days ago
100.0 % uptime
Today
Trolley Widget Operational
90 days ago
100.0 % uptime
Today
Trolley Portal Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Bank Network, US Accounts Operational
Albania Operational
Algeria Operational
American Samoa Operational
Andorra Operational
Angola Operational
Anguilla Operational
Antigua & Barbuda Operational
Argentina Operational
Armenia Operational
Aruba Operational
Australia Operational
Austria Operational
Azerbaijan Operational
Bahamas Operational
Bahrain Operational
Bangladesh Operational
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Belgium Operational
Belize Operational
Benin Operational
Bermuda Operational
Bhutan Operational
Bolivia Operational
Bosnia & Herzegovina Operational
Botswana Operational
Brazil Operational
Brunei Operational
Bulgaria Operational
Burkina Faso Operational
Burundi Operational
Cambodia Operational
Cameroon Operational
Canada Operational
Cape Verde Operational
Cayman Islands Operational
Central African Republic Operational
Chad Operational
Chile Operational
China Operational
Christmas Island Operational
Colombia Operational
Comoros Operational
Congo, Democratic Republic of (Kinshasa) Operational
Congo, Republic of (Brazzaville) Operational
Cook Islands Operational
Costa Rica Operational
Croatia Operational
Curacao Operational
Cyprus Operational
Czech Republic Operational
Denmark Operational
Djibouti Operational
Dominica Operational
Dominican Republic Operational
Ecuador Operational
Egypt Operational
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Equatorial Guinea Operational
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Estonia Operational
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Falkland Islands (Malvinas) Operational
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Fiji Operational
Finland Operational
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French Guiana Operational
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French Southern Territories Operational
Gabon Operational
Gambia Operational
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Germany Operational
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Iceland Operational
India Operational
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Israel Operational
Italy Operational
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Lithuania Operational
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Macao Operational
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Malawi Operational
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Mexico Operational
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Mongolia Operational
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New Caledonia Operational
New Zealand Operational
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Palau Operational
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Romania Operational
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Saint Vincent & the Grenadines Operational
Samoa Operational
San Marino Operational
Sao Tome & Principe Operational
Saudi Arabia Operational
Senegal Operational
Serbia Operational
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Singapore Operational
Slovakia Operational
Slovenia Operational
Solomon Islands Operational
South Africa Operational
South Georgia & the South Sandwich Islands Operational
South Korea Operational
Spain Operational
Sri Lanka Operational
Suriname Operational
Swaziland Operational
Sweden Operational
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Taiwan Operational
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Timor-Leste Operational
Togo Operational
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Trinidad & Tobago Operational
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Turkey Operational
Turkmenistan Operational
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Ukraine Operational
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Bank Network, EU Accounts Operational
Albania Operational
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Angola Operational
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Argentina Operational
Armenia Operational
Aruba Operational
Australia Operational
Austria Operational
Azerbaijan Operational
Bahamas Operational
Bahrain Operational
Bangladesh Operational
Barbados Operational
Belgium Operational
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Benin Operational
Bermuda Operational
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Bolivia Operational
Bonaire, Sint Eustatius and Saba Operational
Botswana Operational
Brazil Operational
British Virgin Islands Operational
Bulgaria Operational
Burkina Faso Operational
Burundi Operational
Cambodia Operational
Cameroon Operational
Canada Operational
Cape Verde Operational
Central African Republic Operational
Chad Operational
Chile Operational
China Operational
Christmas Island Operational
Colombia Operational
Comoros Operational
Congo, Republic of (Brazzaville) Operational
Cook Islands Operational
Costa Rica Operational
Croatia Operational
Curacao Operational
Cyprus Operational
Czech Republic Operational
Denmark Operational
Djibouti Operational
Dominica Operational
Dominican Republic Operational
Ecuador Operational
Egypt Operational
El Salvador Operational
Equatorial Guinea Operational
Estonia Operational
Ethiopia Operational
Faroe Islands Operational
Fiji Operational
Finland Operational
France Operational
French Guiana Operational
French Polynesia Operational
French Southern and Antarctic Lands Operational
Gabon Operational
Georgia Operational
Germany Operational
Ghana Operational
Gibraltar Operational
Greece Operational
Greenland Operational
Grenada Operational
Guadeloupe Operational
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Haiti Operational
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Hungary Operational
Iceland Operational
India Operational
Indonesia Operational
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Isle of Man Operational
Israel Operational
Italy Operational
Jamaica Operational
Japan Operational
Jersey Operational
Jordan Operational
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Kenya Operational
Kiribati Operational
Kosovo Operational
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Latvia Operational
Lebanon Operational
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Liberia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Madagascar Operational
Malawi Operational
Malaysia Operational
Mali Operational
Malta Operational
Marshall Islands Operational
Martinique Operational
Mauritius Operational
Mayotte Operational
Mexico Operational
Micronesia Operational
Moldova Operational
Monaco Operational
Montenegro Operational
Montserrat Operational
Morocco Operational
Mozambique Operational
Namibia Operational
Nepal Operational
Netherlands Operational
New Caledonia Operational
New Zealand Operational
Nicaragua Operational
Niger Operational
Nigeria Operational
Niue Operational
Norfolk Island Operational
North Macedonia Operational
Northern Mariana Islands Operational
Norway Operational
Oman Operational
Pakistan Operational
Palau Operational
Palestine Operational
Panama Operational
Papua New Guinea Operational
Paraguay Operational
Peru Operational
Philippines Operational
Pitcairn Islands Operational
Poland Operational
Portugal Operational
Puerto Rico Operational
Qatar Operational
Reunion Operational
Romania Operational
Rwanda Operational
Saint Barthélemy Operational
Saint Kitts & Nevis Operational
Saint Lucia Operational
Saint Martin Operational
Saint Pierre & Miquelon Operational
Saint Vincent & the Grenadines Operational
Samoa Operational
San Marino Operational
Saudi Arabia Operational
Senegal Operational
Serbia Operational
Sierra Leone Operational
Singapore Operational
Slovakia Operational
Slovenia Operational
South Africa Operational
South Georgia & the South Sandwich Islands Operational
South Korea Operational
Spain Operational
Sri Lanka Operational
Svalbard & Jan Mayen Operational
Sweden Operational
Switzerland Operational
Taiwan Operational
Tanzania Operational
Thailand Operational
Timor-Leste Operational
Togo Operational
Tokelau Operational
Tonga Operational
Trinidad & Tobago Operational
Tunisia Operational
Turkey Operational
Turks & Caicos Islands Operational
Tuvalu Operational
Uganda Operational
Ukraine Operational
United Arab Emirates Operational
United Kingdom Operational
United States Minor Outlying Islands Operational
United States Virgin Islands Operational
Uruguay Operational
United States of America Operational
Uzbekistan Operational
Vanuatu Operational
Vietnam Operational
Wallis & Futuna Operational
Zambia Operational
Bank Network, AU + CA + GB + NZ Accounts Operational
Albania Operational
Algeria Operational
American Samoa Operational
Andorra Operational
Angola Operational
Anguilla Operational
Antigua & Barbuda Operational
Argentina Operational
Armenia Operational
Aruba Operational
Australia Operational
Austria Operational
Azerbaijan Operational
Bahamas Operational
Bahrain Operational
Bangladesh Operational
Barbados Operational
Belgium Operational
Belize Operational
Benin Operational
Bermuda Operational
Bhutan Operational
Bolivia Operational
Bonaire, Sint Eustatius and Saba Operational
Botswana Operational
Brazil Operational
British Virgin Islands Operational
Bulgaria Operational
Burkina Faso Operational
Burundi Operational
Cambodia Operational
Cameroon Operational
Canada Operational
Cape Verde Operational
Central African Republic Operational
Chad Operational
Chile Operational
China Operational
Christmas Island Operational
Colombia Operational
Comoros Operational
Congo, Republic of (Brazzaville) Operational
Cook Islands Operational
Costa Rica Operational
Croatia Operational
Curacao Operational
Cyprus Operational
Czech Republic Operational
Denmark Operational
Djibouti Operational
Dominica Operational
Dominican Republic Operational
Ecuador Operational
Egypt Operational
El Salvador Operational
Equatorial Guinea Operational
Estonia Operational
Ethiopia Operational
Faroe Islands Operational
Fiji Operational
Finland Operational
France Operational
French Guiana Operational
French Polynesia Operational
French Southern and Antarctic Lands Operational
Gabon Operational
Georgia Operational
Germany Operational
Ghana Operational
Gibraltar Operational
Greece Operational
Greenland Operational
Grenada Operational
Guadeloupe Operational
Guam Operational
Guatemala Operational
Guinea Operational
Guinea-Bissau Operational
Haiti Operational
Honduras Operational
Hong Kong Operational
Hungary Operational
Iceland Operational
India Operational
Indonesia Operational
Ireland Operational
Isle of Man Operational
Israel Operational
Italy Operational
Jamaica Operational
Japan Operational
Jersey Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kiribati Operational
Kosovo Operational
Kuwait Operational
Latvia Operational
Lebanon Operational
Lesotho Operational
Liberia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Madagascar Operational
Malawi Operational
Malaysia Operational
Mali Operational
Malta Operational
Marshall Islands Operational
Martinique Operational
Mauritius Operational
Mayotte Operational
Mexico Operational
Micronesia Operational
Moldova Operational
Monaco Operational
Montenegro Operational
Montserrat Operational
Morocco Operational
Mozambique Operational
Namibia Operational
Nepal Operational
Netherlands Operational
New Caledonia Operational
New Zealand Operational
Nicaragua Operational
Niger Operational
Nigeria Operational
Niue Operational
Norfolk Island Operational
North Macedonia Operational
Northern Mariana Islands Operational
Norway Operational
Oman Operational
Pakistan Operational
Palau Operational
Palestine Operational
Panama Operational
Papua New Guinea Operational
Paraguay Operational
Peru Operational
Philippines Operational
Pitcairn Islands Operational
Poland Operational
Portugal Operational
Puerto Rico Operational
Qatar Operational
Reunion Operational
Romania Operational
Rwanda Operational
Saint Barthélemy Operational
Saint Kitts & Nevis Operational
Saint Lucia Operational
Saint Martin Operational
Saint Pierre & Miquelon Operational
Saint Vincent & the Grenadines Operational
Samoa Operational
San Marino Operational
Saudi Arabia Operational
Senegal Operational
Serbia Operational
Sierra Leone Operational
Singapore Operational
Slovakia Operational
Slovenia Operational
South Africa Operational
South Georgia & the South Sandwich Islands Operational
South Korea Operational
Spain Operational
Sri Lanka Operational
Svalbard & Jan Mayen Operational
Sweden Operational
Switzerland Operational
Taiwan Operational
Tanzania Operational
Thailand Operational
Timor-Leste Operational
Togo Operational
Tokelau Operational
Tonga Operational
Trinidad & Tobago Operational
Tunisia Operational
Turkey Operational
Turks & Caicos Islands Operational
Tuvalu Operational
Uganda Operational
Ukraine Operational
United Arab Emirates Operational
United Kingdom Operational
United States Minor Outlying Islands Operational
United States Virgin Islands Operational
Uruguay Operational
United States of America Operational
Uzbekistan Operational
Vanuatu Operational
Vatican Operational
Vietnam Operational
Wallis & Futuna Operational
Zambia Operational
Public Website (www.trolley.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024
Resolved - Confirmed with banking partner that all is working as intended.
Feb 24, 21:48 UTC
Identified - We have reached out to the banking partner and awaiting their confirmation and patch to resolve the issue
Feb 24, 20:10 UTC
Completed - The scheduled maintenance has been completed.
Feb 24, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 15:00 UTC
Scheduled - One of our banking partners will be going through a scheduled maintenance on Saturday, February 24, 2024 from 10am to 1pm EST.

During this time some payments will be unable to be initiated.

Please adjust your payment activities accordingly.

Feb 24, 00:09 UTC
Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024
Completed - The scheduled maintenance has been completed.
Feb 19, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 14:00 UTC
Scheduled - Banks in USA & Canada will be observing a bank holiday on the account of Washington's Birthday (Presidents Day) in the USA, and Family Day in Canada on Monday, February 19, 2024.

Payments sent to or from USA & Canada will be delayed.

Trolley Support will also have limited availability.

Please adjust your payment activities.

Feb 12, 23:12 UTC
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.