Update - We have updated our restrictions around sending payments to regions in Eastern Ukraine. Specifically, the regions of Kherson and Zaporizhzhia are now blocked. If you send payments to these regions, we will mark them as failed and notify you within the platform.
Oct 03, 2022 - 19:05 UTC
Update - Ukraine is again available for US based accounts. We apologize for the flip in service and will continue to work with our banking partners to best communicate adjustments in service.

As we continue to monitor the situation, we will keep this page updated.

May 04, 2022 - 23:16 UTC
Update - We are no longer able send payouts to Ukraine from US based accounts due to new service restrictions by our banking partners. We’re continuing to monitor the situation & will notify you of any changes.
May 04, 2022 - 17:56 UTC
Update - We have temporarily ceased processing bank transfer payments to Belarus until further notice. This is due to across-the-board restrictions placed on payments to Belarus by our bank partners.

We (and our banking partners) are monitoring the situation closely. We will continue to process payments to recipients in Ukraine as long as we are able to whilst respecting all sanctions.

Please contact support@trolley.com if you have any further questions.

Mar 09, 2022 - 16:30 UTC
Update - We are continuing to monitor the situation
Mar 09, 2022 - 00:00 UTC
Update - We have temporarily ceased processing bank transfer payments to Russia until further notice. This is due to across-the-board restrictions placed on payments to Russia by our bank partners.

We (and our banking partners) are monitoring the situation closely. We will continue to process payments to recipients in Belarus and Ukraine as long as we are able to whilst respecting all sanctions.

Please contact support@trolley.com if you have any further questions.

Mar 08, 2022 - 18:00 UTC
Monitoring - The following are the latest impacts that the situation in Eastern Europe is having on Trolley services:

* For US-based accounts, we have suspended currency conversion to UAH, RUB, and BYN; all of those routes will now use USD Swift Wire. A USD account will need to be set up by the recipient in their profile.

* We continue to monitor all sanctions announced, including implementing the most recent sanctions imposed on Russian Banks as a result of the war in Ukraine.

* We have added banking network status to https://status.trolley.com.

We (and our banking partners) are monitoring the situation closely. We will continue to process payments to recipients in Belarus, Russia, and Ukraine as long as we are able to whilst respecting all sanctions.

Please contact support@trolley.com if you have any further questions.

Mar 01, 2022 - 14:00 UTC
Trolley API ? Operational
90 days ago
100.0 % uptime
Today
Trolley Dashboard Operational
90 days ago
100.0 % uptime
Today
Trolley Widget Operational
90 days ago
100.0 % uptime
Today
Trolley Portal Operational
90 days ago
100.0 % uptime
Today
Public Website (www.trolley.com) Operational
90 days ago
100.0 % uptime
Today
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Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 6, 2023

No incidents reported today.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Resolved - The issue has been resolved by our banking partner and thus we have seen payments that were processing get processed.

If you notice further issues or have any questions please reach out to us at support@trolley.com.

Feb 3, 01:30 UTC
Identified - Our partner that powers our US-based merchants has been down and is currently working on a patch. A fix is expected late this evening (EST) after which all currently processing transactions will be processed.

We'll keep this thread updated as this issue is resolved.

If there are any further questions or concerns, please reach out to support@trolley.com.

Feb 2, 22:42 UTC
Feb 2, 2023
Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.