Recipient Onboarding - Degraded Performance

Incident Report for Trolley

Resolved

We have resolved the issue with our vendor and have confirmed everything is back to operational. Thank you for your patience and we apologize for any disruptions this has caused.

Posted Oct 31, 2025 - 20:19 UTC

Investigating

We're currently experiencing an issue with a downstream vendor that is blocking recipients from adding/updating bank details. We are investigating and will update here when we know more.

Posted Oct 31, 2025 - 19:10 UTC

This incident affected: Trolley Dashboard, Trolley Widget, and Trolley Portal.